1. Introduction
  2. Login
  3. Logout
  4. Surfing the Internet
  5. Reporting unauthorized use or compromised passwords
  6. Personal computer(PC) security
  7. Phishing

(1) Introduction

  • At NBKL, we have implemented the latest security solutions to ensure that your financial and personal information is safe and protected from hacking and virus attacks.
  • You also play an important role in reinforcing this security strength to ensure that your online security and account information are not compromised. We understand that our clients have enhanced IT security measures put in place. However, we encourage you, to follow below recommendations.

(2) Login

  • You are advised to check that the website’s digital certificate is issued to NBKL.
  • It is recommended to follow the below guidelines when changing your PIN/password:
  1. The PIN/password should have a minimum length of six characters;
  2. The PIN/password should contain at least two of the following character types: Upper case character (capital letter), Lower case character (small letter), Numeric character (digit), Nonalphanumeric character (punctuation)
  3. The same character should not appear more than twice, and not in sequence;
  4. The PIN/password, or part of it, is neither a word an acronym or an abbreviation;
  5. The PIN/password does not contain common logical character sequences or common keyboard/keypad sequences. Keep your PIN/password confidential at all times.
  • Change your PIN/ password regularly and do not re-use the same PIN/password.
  • Dispose your PIN/password after memorizing it, do not store it anywhere.
  • Your PIN/password should not be based on birthdays, phone numbers, personal information data or a person’s name.
  • Do not select the browser option for storing or retaining user name and PIN/password.
  • Change your PIN/ password immediately if you suspect it has been exposed to others or the moment you suspect any unauthorized access.
  • In order to help you, we may need to ask you to tell us your ID but you must never tell us your passwords.

(3) Logout

  • Log off from your online session when you leave the computer unattended and switch off your computer when not in use.
  • Clear your Web browser cache and history after logging out and close your Web browser to ensure that all your account information is removed.

(4) Surfing the Internet

  • Do not use a computer or device that cannot be trusted for online banking, such as a public or Internet Cafe computer.
  • Do not disclose your personal and financial information to suspicious web sites or fraudulent e-mail that might imitate bank e-mail addresses.
  • When you log into NBK Online, take note of your last login date and time to ensure that there was no unauthorized access into your account.
  • Check your account information and transaction histories on a regular basis to ensure there are no unauthorized transactions.
  • Update us on any changes to your contact numbers and address.
  • Protect yourself against computer viruses by installing the latest virus detection software and firewalls, particularly if you are linked to the Internet via broadband connections, cable modems or digital subscriber lines.
  • Update your virus detection software and firewall regularly with security patches or newer versions.
  • Avoid downloading or installing any files or programs from unknown sources.Scan any attachments you receive via e-mail using your virus detection software and immediately delete any suspicious e-mail messages with attachments.
  • You are encouraged to delete junk or chain e-mails. Do not open any e-mail attachments from strangers
  • Consider the use of encryption technology to protect highly sensitive data.
  • For increased security, ensure the network is safe, e.g. file and printer sharing is protected against threats from the outside.
  • Make a regular backup of your critical data.
  • Do not use the same PIN/password for different websites, applications or services, particularly when they relate to different entities.

(5) Reporting unauthorized use or compromised passwords

  • The recommended way to inform us is by telephone. If it is outside NBK Online service hours please send us a fax or e-mail (for security reasons please do not include any passwords) and then visit the branch or follow up with a telephone call early the next bank business day.
  • Our main telephone number is : 00961 1 759700 (Head Office)
  • Our fax number is : 00961 1 747866 (Head Office)
  • If you notice or suspect any unauthorized ATM debit card transactions please call Credit Card Services Co. (CSC) immediately on 00961 1 742555. If fraud transaction was confirmed by CSC, you need to stop the ATM Card through NBK Online or by contacting your branch.

(6) Personal computer (PC) security

  • Online banking is secure provided that you take care. Failure to comply with the following instructions could result in losses for which NBKL will not be liable.
    • Observe all security procedures recommended by the suppliers of the PC (or mobile telephone with internet access) which you use for NBK Online access.
    • Maintain the security of your PC or mobile telephone by using up to date anti virus and anti spyware software and also your own firewall and security patches.
    • Always access NBK Online directly by using the website address and not by any link.
    • Never access NBK Online from a PC connected to a local area network (LAN) or from a public internet facility which might not provide full security, and never enter your password on software which saves it automatically for future use.
    • Make sure that no one else can see your ID or passwords when you are using them.
    • Once you have logged on do not leave the PC or mobile telephone unattended (or let anyone else use it) until you have logged off.
    • Log off after every NBK Online session (the screen will indicate that you have logged off successfully) and then close your browser to ensure confidentiality.
    • If there is no activity for more than fifteen minutes during a session you will see a message (SESSION EXPIRED!) and the system will automatically close down. You will then have to log on again and enter your password to resume.
    • Keep your ID and passwords completely secret. We shall never ask you for these and the passwords are not accessible to our staff.
    • We are not obliged to monitor your compliance with these recommendations.
  • (i) Internet access : equipment recommended browsers and minimum requirements for using NBK Online :
    BrowsersPC Windows, XP or VISTAMAC OS 9 and OS 10
    Microsoft Internet Explorer6.0 and higher 5.0 and higher
    Cookie SupportRequiredRequired
    JavaScript SupportRequiredRequired
    You must ensure that you have up to date and effective anti virus and anti spyware software in place and operational at all times. Remember to close down your browser when leaving the PC or mobile telephone unattended. You are responsible for compliance with any laws or regulations applying to, or restricting, use of the service from locations outside Lebanon.


On the Internet, "phishing" refers to criminal activity that attempts to fraudulently obtain sensitive information.There are several ways a scam artist will try to obtain your social security number, driver’s license, credit card information, or bank account information.

Here’s what you can do to protect yourself from a phishing attack:
  • If you suspect you have received a phishing email from NBKL, please forward it immediately to spoof@nbkl.com.lb. We will look into each reported instance.
  • Make sure you subscribe to an anti-virus software and keep it up-to-date.
  • Make sure you have updated your web browser to one that includes anti-phishing security features, such as Internet Explorer 7 or Firefox version 3 or higher
  • Make sure that you keep up to date on the latest releases and patches for your operating systems and critical programs. These releases are frequently security related.
  • Do not respond to emails asking for account, password, banking, or credit card information.
  • Do not respond to text messages or voicemails that ask you to call a number and enter your account number and pin.